An admin is told that certain users are getting ‘FIELD_CUSTOM_VALIDATION_EXCEPTION’ errors when saving records. Records save successfully when the admin logs in as those users. What is the most likely cause?

Question

Salesforce Admin — Hard

An admin is told that certain users are getting ‘FIELD_CUSTOM_VALIDATION_EXCEPTION’ errors when saving records. Records save successfully when the admin logs in as those users. What is the most likely cause?

Accepted Answer

The FIELD_CUSTOM_VALIDATION_EXCEPTION error occurs when a validation rule formula is incorrect, causing record saves to fail. Since records save successfully when the admin logs in, the issue lies with the users' profiles or conditions. A validation rule with an incorrect formula, activated for certain profiles or conditions, is the most likely cause. This is because the admin's profile may not trigger the same validation rule.