What is the AWS Support plan structure and what differentiates Business from Enterprise support?

AWS Cloud Practitioner Hard

AWS Cloud Practitioner — Hard

What is the AWS Support plan structure and what differentiates Business from Enterprise support?

Key points

  • Business support includes 24/7 support and Trusted Advisor checks
  • Enterprise support adds a dedicated Technical Account Manager and Infrastructure Event Management
  • Business support has a <1 hour response for production system down
  • Enterprise support has a <15 minute response for business-critical system down

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