During a project, a contractor files a claim stating the buyer issued a constructive change that increased the contract scope without formal authorization. The most appropriate first step for the project manager is to:

Question

Project Management (PMP) — Hard

During a project, a contractor files a claim stating the buyer issued a constructive change that increased the contract scope without formal authorization. The most appropriate first step for the project manager is to:

Accepted Answer

The project manager should review the claim against the contract terms to determine if a constructive change occurred. This step is crucial in resolving the dispute. By documenting the events, the project manager can establish a factual basis for the claim.